研究助理人格如何影响用户信息查询行为与信任度。
Role of Personality in Conversational Information Seeking

- 通过实验调节助理人格(外向、严谨、中性)观察交互变化。
- 不同任务下用户对助理风格偏好差异显著,无统一最优方案。
- 适合注重交互体验的对话系统设计者参考。
大型语言模型在信息查询中的应用日益广泛,用户通过对话获取、比较和评估信息。此时,助手不仅负责内容检索或生成,还影响用户如何表达需求、提出追问、验证观点以及判断答案是否足够采取行动。然而,用户人格、助手人格与任务情境三者如何共同作用仍不明确。本研究将人格作为可控变量,在控制条件下考察其对用户行为与交互质量的影响。26名参与者在三种助理人格(外向型、严谨型、中性)与三类任务(探索性旅行规划、对比性手机选购、敏感性健康饮食信息验证)下完成实验。数据包括对话日志、行为轨迹、问卷及大五人格测评。结果显示:外向型助手产生更长回应,严谨型助手引发更高用户发言比例与更多轮次对话,中性型居中。最显著效应为任务与助手人格的交互作用,信任与委托程度因任务类型而异,未出现全局最优风格,但用户强烈偏好风格选择或动态适应。结果表明,助手人格应被视为情境敏感的交互设计变量,而非可全局优化的属性。
原文摘要 · Abstract (English)
Large language models (LLMs) are increasingly used for information seeking, where users find, compare, and evaluate information through dialogue. In this role, the assistant does more than retrieve or generate content: it shapes how users articulate constraints, ask follow-up questions, verify claims, and decide when an answer is sufficient for action. Yet little is known about how user personality, assistant personality, and task context jointly influence these interactions. We examine personality as a controllable variable in conversational information seeking and study its effects on user behaviour and interaction quality. We conducted a controlled within-subject study in which assistant personality and task type were experimentally varied, while participant personality was measured using Big Five scores. Twenty-six participants each completed three information-seeking tasks under three assistant personality conditions: extraverted, conscientious, and neutral. Tasks covered exploratory travel planning, comparative smartphone shopping, and verification-sensitive health and diet information seeking. Data included conversation logs, behavioural traces, post-interaction questionnaires, an exit questionnaire, and Big Five measures. The assistant conditions were behaviourally distinct: the extraverted assistant produced longer turns, the conscientious assistant elicited higher user word share and more turns, and the neutral baseline fell between them. The strongest effect was a task-by-assistant interaction on trust and delegation, with preferred styles varying by task. No global winner emerged, but participants strongly preferred style choice or adaptation. These findings position assistant personality as a context-sensitive interactional design variable rather than a globally optimisable system property.
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