通过间接故事激发员工对AI取代工作的焦虑,发现感知有用性是关键调节因素。
Understanding AI Anxiety in the Workplace: A Multimethod Investigation Using Fear Acquisition Theory and the Technology Acceptance Model
- 用叙事引发对AI主导的担忧,而非亲身经历失业
- 感知有用性高时,焦虑反应更强(研究1:N=316)
- 适合关注AI心理影响的人力资源与组织管理者
随着人工智能快速普及,人们对工作被替代的担忧日益加剧,但其心理机制仍不明确。本研究结合整合恐惧习得理论与技术接受模型,探究通过强调AI超越人类控制的叙述性故事,是否能引发员工对AI取代工作的焦虑,并考察对AI有用性和易用性的感知是否调节该反应。两项研究中,研究1为随机实验(N=316),显示此类间接叙事显著提升焦虑水平,且该效应受感知有用性调节,不受感知易用性影响,且在控制核心自我评价后依然成立;研究2为观察设计(N=995),复制了感知AI超控与焦虑之间的关联,并进一步验证感知有用性的调节作用,支持结果外部有效性。结果首次提供因果证据表明,感知与间接经验可触发AI工作替代焦虑。研究提示,应从结构性就业条件转向关注AI自主性的感知与传播方式,解释焦虑产生机制。
原文摘要 · Abstract (English)
As artificial intelligence (AI) rapidly diffuses and concerns about job displacement intensify, the psychological mechanisms underlying AI job replacement anxiety remain insufficiently understood. Drawing on Integrated Fear Acquisition Theory and the Technology Acceptance Model, the present research investigates whether AI job replacement anxiety can be elicited through vicarious exposure to narratives emphasizing AI-over-human control, and whether perceived usefulness and perceived ease of use of AI moderate this response. Across two studies, we examine AI job replacement anxiety as a response that emerges through vicarious exposure to narratives emphasizing AI agency and human control loss, rather than through direct personal experience of job displacement. Study 1 employed a randomized experiment (N = 316), demonstrating that such exposure increased AI job replacement anxiety. This effect was moderated by perceived usefulness of AI, but not by perceived ease of use, and remained robust after controlling for core self-evaluations. Study 2 (N = 995) replicated the association between perceived AI-over-human control and job replacement anxiety in an observational design and provided convergent evidence for the moderating role of perceived usefulness, supporting the external validity of the findings. Together, the results provide the first causal evidence that perceptual and vicarious processes can trigger AI job replacement anxiety. By shifting attention from structural labor-market conditions to how AI agency is perceived and communicated, this work offers a mechanism-based account of when and why AI-related job fears arise.
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