arXiv:2608.18778cs.HCcs.RO2026-08

为自动驾驶设计心理安全框架,让乘客更安心。

Engineering Psychological Safety in Autonomous Vehicles: A Systems-Theoretic Framework for Psychological Safety in Autonomous Vehicles and its Validation in Real-World Scenarios

  • 基于系统理论扩展事故模型,纳入信任、控制感等心理因素。
  • 提出心理安全等级(PsySIL)和分析方法,可识别风险场景。
  • 在真实场景中验证有效,适合安全评估与人机交互研究者。

尽管技术快速进步,自动驾驶车辆的社会接受度仍受限于超越传统物理安全的心理障碍。虽然信任和感知安全等因素影响用户接受度,但缺乏系统化机制与工程方法来识别、评估和缓解人车交互中的心理风险。为此,本文提出并验证了一个面向自动驾驶心理安全的系统理论框架。首先,构建了涵盖信任、感知控制、可预测性与感知支持等关键心理要素的心理安全风险模型,并将系统理论事故模型(STAMP)扩展以适应该需求;在此基础上,开发了自动驾驶心理安全分析方法(AV-PsySafe),用于系统识别心理危害、不安全控制行为及损失场景,并引入心理安全完整性等级(PsySIL)以支持风险优先级排序。其次,通过在真实自动驾驶场景中的部署,评估框架的适用性与有效性。采用结构化验证方法,包括方法指南、标准化模板及分析师反馈收集。结果表明,该框架可被实践者一致应用,生成关于心理风险的有意义洞见。总体而言,本工作建立了心理与物理安全协同评估的理论基础与实践可行性,推动更具人性化与可信的自动驾驶发展。

原文摘要 · Abstract (English)

Despite rapid technological advances, the societal acceptability of autonomous vehicles (AVs) remains limited by psychological barriers that extend beyond traditional concerns of physical safety. While factors such as trust and perceived safety are known to influence user acceptance, there is a lack of formalized mechanisms and engineering methods to systematically identify, assess, and mitigate psychological risks arising from human-AV interactions. To address this gap, this work proposes and validates a systems-theoretic framework for the assessment of psychological safety in autonomous vehicles. First, a comprehensive psychological safety risk model is defined, extending the Systems-Theoretic Accident Model and Processes (STAMP) to incorporate key psychological constructs such as trust, perceived control, predictability, and perceived support. Based on this model, a hazard analysis method (AV-PsySafe) is developed to systematically identify psychological hazards, unsafe control actions, and loss scenarios, while introducing a Psychological Safety Integrity Level (PsySIL) to support risk prioritization. Second, the applicability and relevance of the framework are evaluated through its deployment in realistic autonomous vehicle scenarios. A structured validation approach is implemented, including a methodological guide, standardized analysis templates, and the collection of analyst feedback. The results demonstrate that the framework can be consistently applied by practitioners, producing meaningful insights into psychological risks. Overall, this work establishes both the theoretical foundations and practical feasibility of a unified approach to co-assessing psychological and physical safety in autonomous systems, contributing to more human-centred and trustworthy AV development.

自动驾驶心理安全人机交互风险评估

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