为失智症患者设计能感知迷路并协助照护者的家用社交机器人。
Stakeholder Insights for Designing In-Home Social Robots for Dementia Disorientation Detection and Caregiver-Aware Intervention
- 通过访谈发现迷路常表现为重复提问、作息混乱等行为信号。
- 照护者对机器人干预态度积极，但反感直接纠正，倾向支持性帮助。
- 适合关注失智照护与人机协作的医疗机器人研究者。
失智症患者的定向障碍检测与干预作为社会技术挑战仍被忽视。我们对14位失智症照护者与从业者（DCPs）进行了半结构化访谈，探讨日常生活中定向障碍的体验、识别与应对方式。研究发现，定向障碍具有反复性和波动性，常通过重复提问、活动时间不当及日常规律紊乱等行为线索显现。照护者认为定向状态情绪负荷高，直接纠正可能加剧焦虑。尽管如此，当机器人以支持而非纠正角色出现时，从业者普遍持开放态度。基于这些洞察，我们提出面向情境感知定向支持、融入日常生活流程，并通过及时升级机制辅助照护者的社交助手机器人设计原则。
原文摘要 · Abstract (English)
Dementia disorientation detection and intervention remain under-examined as socio-technical challenges for socially assistive robots (SARs). We conducted 14 semi-structured interviews with dementia caregivers and practitioners (DCPs) to investigate how disorientation is experienced, recognised, and managed in everyday life. The findings reveal that disorientation is recurrent and fluctuating. It often emerges through behavioural cues such as repeated questioning, inappropriate activity timing and disrupted daily routines. Caregivers described orientation as emotionally charged, and direct correction may increase distress. The DCPs were generally receptive to robotic assistance when framed as supportive rather than corrective. Based on the insights, we identify essential design implications for SARs that provide context-aware orientation support, integrate into daily routines and support caregivers through timely escalation.
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