AI辅助心理咨询工具在真实场景中提升效率，增强专业判断力。
CAIA in Practice: Field Evaluation of an AI-Assisted Support System for Text-Based Online Counselling
- 基于大模型与检索增强生成，开发七项功能的AI辅助系统。
- 34名咨询师参与，处理36个会话，产生1257次AI输出，使用率高。
- 咨询师重视AI提供的新视角，有助于专业反思与自主决策。
全球心理健康支持需求上升，异步邮件咨询成为低门槛的重要服务渠道。本文提出CAIA，一个由专业人员共同设计的AI辅助工具套件，通过七项基于大语言模型的功能，并结合检索增强生成技术实现负责任的AI集成。实地评估包含34名专业咨询师，与培训过的学生来访者开展真实咨询（共36个对话线程，321条消息，产生1257次AI输出）。用户行为分析表明，专业自主权与信息准确性是持续接受的关键因素，咨询师尤其重视能提供新视角的解释性功能，有助于激发专业反思。
原文摘要 · Abstract (English)
Rising global demand for mental health support creates significant service delivery challenges, with asynchronous email counselling serving as a crucial low-threshold channel for accessing care. This paper presents CAIA, a co-designed AI-based tool suite that demonstrates responsible AI integration into counselling practice through seven LLM-driven functions enhanced by retrieval-augmented generation. A field evaluation involved 34 professional counsellors conducting authentic sessions with trained student counsellees (36 threads, 321 messages, 1,257 AI outputs). User behaviour analysis confirms substantial adoption, revealing that professional autonomy and information accuracy are decisive for sustained acceptance, with counsellors particularly valuing interpretive functionalities that provide new perspectives and stimulate professional reflection.
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