分析模型发布如何影响用户对聊天AI的感知变化。
Expectation, Backlash, Recovery, and Excitement: How Model Releases Shape Reddit Perceptions of Conversational AI Systems
- 通过长周期Reddit数据追踪用户对不同模型发布的情绪反应。
- 发现各厂商发布后情绪呈现正向、反弹或争议等动态变化。
- 适合关注AI社会影响与用户心理的从业者和研究者。
对话式人工智能系统（CAISes）通过模型发布、功能更新、安全干预和访问政策调整持续演化，但用户感知常被当作静态快照研究。本文通过大规模长期分析Reddit讨论，考察用户对不同厂商模型发布干预的感知变化。结合情感分类与主题概念分析，结果表明用户对CAIS的感知是动态且对干预敏感的：Anthropic凭借Claude Code与产品-模型契合度展现最清晰的正向发布表现；OpenAI在GPT-5及GPT-5.1发布后出现明显的负面情绪与后续恢复；Grok-3受厂商身份与政治话语显著影响；DeepSeek-R1则兼具工程赞誉与对审查、访问权限及可靠性问题的担忧。研究揭示，模型发布不仅是技术更新，更是重塑用户情绪、预期与公共讨论的重要用户面向干预。
原文摘要 · Abstract (English)
Conversational AI systems (CAISes) continuously change through model releases, feature updates, safety interventions, and access-policy shifts, yet user perceptions are often studied as static snapshots. We conduct a long-term, large-scale analysis of Reddit discussions to examine how users perceive CAIS model release interventions across providers. By combining sentiment classification and thematic concept analysis, we show that CAIS perceptions are dynamic and intervention-sensitive. Anthropic exhibits the clearest positive release profile through Claude Code and product-model fit, OpenAI shows backlash-and-recovery dynamics around GPT-5 and GPT-5.1, Grok-3 is shaped by provider identity and political discourse, and DeepSeek-R1 combines engineering praise with concerns about censorship, access, and reliability. These findings show that model releases are not merely technical updates, but user-facing interventions that reshape sentiment, expectations, and public discussion.
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