arXiv:2608.28154cs.RO2026-08

机器人适度自曝更易建立合作默契,经验用户反应更明显。

From Small Talk to Rapport: Exploring Robot Self-Disclosure in Collaborative Tasks

  • 用大模型驱动机械臂开展低/高自曝式闲聊对话
  • 50人实验显示低自曝组用户更愿分享且团队协作更好
  • 有机器人协作经验者效果更显著,提示需个性化设计

人们在协作时自然会聊天并分享个人信息以建立情感连接。随着机器人参与协作日益普遍,如何有效运用此类社交行为提升参与度与团队配合变得愈发重要。现有研究显示机器人发起闲聊可改善人机协作,但对闲聊中自曝程度的设计仍不明确。本文开发了一个基于大语言模型的机械臂系统,能采用低自曝或高自曝策略进行闲聊。通过一项包含50名参与者的研究发现:在低自曝条件下,用户自我披露更多,且报告更强的团队感与协调性;该效应在有先前人机协作经验的用户中尤为明显。结果表明,增加机器人自曝并不必然促进关系建立或相互披露,其他因素如用户经验也需纳入考量。

原文摘要 · Abstract (English)

People naturally chat while collaborating and share personal information (i.e., self-disclose) to build rapport and maintain social connections. As robots are increasingly developed to work with people, the effective use of these social behaviors to enhance engagement and support teamwork becomes ever more important. While prior work has shown that robot-initiated small talk can benefit human-robot collaboration, less is known about how best to design such small talk. In this work, we explore how self-disclosure may be designed to support small talk within a human-robot team---especially when the robot is an industrial manipulator that lacks anthropomorphic cues and performs physical work. We first developed an LLM-driven manipulator capable of partaking in small talk, adopting either a low-disclosure or high-disclosure strategy. We then conducted a user study (N = 50) to investigate how self-disclosure in small talk influences human-robot dynamics. Unexpectedly, participants disclosed more in the low-disclosure condition and reported stronger teaming and coordination than those in the high-disclosure condition. This effect was more pronounced among users with prior experience teaming with robots. These results suggest that increasing robot self-disclosure does not necessarily foster rapport, social connection, or reciprocal disclosure; other factors, such as prior HRI experience, should be considered.

人机协作社交机器人自曝策略

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