用企业专属语言模型打通隐性知识,实现可审计、可执行的智能决策层。
Corporate Language Model (CLM): Transforming Tacit and Fragmented Enterprise Knowledge into a Sovereign, Auditable, and Executable Corporate Intelligence Layer
- 构建神经符号融合架构,将企业知识与逻辑图谱深度绑定。
- 通过技能图谱实现策略可组合、可解释,支持动态推理与执行。
- 适合需要合规、可追溯的企业AI落地场景,尤其医疗金融领域。
企业AI失败并非因模型不足,而是缺乏结构化知识底座来表达决策、协商与执行方式。通用大模型无企业特有语义先验;RAG机制脆弱,无法生成可执行动作;静态手册无法推理或自适应。本文提出企业语言模型(CLM),将企业结构化、非结构化、多模态及隐性知识转化为基于本体的智能基础架构,支持推理与受控执行。CLM包含五大能力平面与四大架构支柱:神经符号网格融合生成模型与知识图谱;技能图谱以类型化方式组织策略、角色、异议与目标,实现可组合解释性;活体数字孪生作为功能区的推理代理;深度安全层保障主权、可追溯性与人工监督。规范即代码范式连接意图与可执行产物。四个核心贡献包括:定义CLM为独立研究对象;提出技能图谱以实现结构性可解释;提出智慧倾听者效应——隐性能力系统随使用增值,关联动态能力与组织学习;巴西一家经JCI认证的三级医院实证验证了六阶段成熟度中的三个阶段,符合LGPD要求。
原文摘要 · Abstract (English)
Enterprise AI deployments fail not from model inadequacy, but because organizations lack a structured substrate encoding how they decide, negotiate, and execute. Generic LLMs carry no firm-specific ontological priors; RAG remains brittle, with no path to executable action; static playbooks encode logic but cannot reason or adapt. This demands an architecture treating tacit-knowledge capture, ontological grounding, sovereign deployment, and auditable actuation as co-designed from the start. This paper introduces the Corporate Language Model (CLM), a framework transforming a firm's structured, unstructured, multimodal, and tacit knowledge into an ontology-grounded enterprise foundation upon which reasoning and governed execution are composed. CLM has five capability planes and four architectural pillars: a Neurosymbolic Mesh coupling generative models with a knowledge graph; a Skill Graph where reusable tactics, personas, objections, and goals are typed and composed; Living Digital Twins modeling functional areas as reasoning surrogates; and a Deep Security Layer enforcing sovereignty, traceability, and human oversight. A Spec-as-Code paradigm bridges grounded intent and executable artifact. CLM is one instantiation of this foundation-centric class. Four contributions follow: CLM is defined as a distinct object of study; the Skill Graph is introduced for compositional explainability by construction; the Wisdom Listener effect is proposed, whereby tacit-capable foundations compound in value with use, connecting to dynamic capabilities and organizational learning; and evidence from a JCI-accredited tertiary hospital in Brazil instantiates three of the six maturity stages under LGPD.
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